Customer Dissatisfaction of service from ABSA bank

There was an authorized transaction of R6377 that happened on my account on the 6th of January. When I got the sms i quickly contacted ABSA call center and they blocked my card saying the transaction looked like a swipe. I did indicate to them however that my card was with me. On the 7th I received a call from a consultant at Absa ***** department who gave me a reference number and told me that an analyst will call me within 5 days. On the 9th I went to the branch to ask them to reverse that transaction and i was assisted by the lady named Esther Hlatywayo who indicated to me that no case was open so she gave me a form that i filled. i gave her the ref no. I received another sms same as prior and nothing of that nature happened. i went back to the branch for a follow up but I was told that they are still investigating. I asked about the 5 day period and the response I got was that it was just an sms. On the 8th I received an sms that R19.04 was refunded to me from that case. I went to the branch on the 25th asking for the branch manager a lady named Corinna Ludkte refused. She took my ref no and told me that ref no belongs to someone else. she gave me another one that is apparen