customer cries because of Absa's mistake

<p style="color: #555555;">My mother by the name of N.N Dweba, acc number:***, an old &loyal customer of Absa bank was wrongfully treated today by absa Kokstad branch.</p> <p style="color: #555555;">To cut the story short, last month my mother was expecting money from her employer (apart from her salary) which she received around 5000 into her bank account. According to absa this deposit was a mistake by absa, the money was not the one she was expecting. My mother had to find this out on her pay day after realizing that there's an enormous amount of money missing in her account.</p> <p style="color: #555555;">For weeks absa did not inform her of this error that they made or tried to contact her in anyway so that she can be aware. They just took her money without her consent or knowledge. This alone is very unfair & extremely against the customers rights. What actually made me log a formal complaint is the treatment she received from the branch manager. </p> <p style="color: #555555;">The consultant she enquired with explained to her that the money was taken because absa made a mistake &made a deposit into her account, confused and angry she asked for the manager which was so rude. He told my mother that there's nothing they can do, she used money that did not belong to her..after she explained to him that she was expecting money hence she never enquired about this deposit. He left her standing there like a fool, did not even apologize for any inconvenience caused. <span style="font-family: 'Avenir W01';">Is there a company that can afford to push customers away like this, in this tough economic time we're experiencing?</span></p> <p style="color: #555555;"><span style="font-family: 'Avenir W01';">For my mother to come back home crying because of Absa's mistake, she can't even afford to buy groceries on pay day. And really what kind of a bank is Absa, as for that manager, he doesn't deserve to lead a bank cause clearly he has no idea what customer service is, or is Absa taking advantage of rural customers. If my mother *** or I *** do not get feedback on this matter, I will make sure that the whole of SA knows about how Absa treats it's customers & I bet my mom will not be the only one.</span></p>