Customer Complaint

My car was repossessed on the 30th of June 2020 due to none payment. I have started not paying my premiums around November/December 2019 after I was terminated yet I spent more than Two years paying my premiums religiously, I called the bank to advise my situation and I was told that I make the plan. As I was looking for the job the pandemic started and it was now difficult to find the job and I did not apply for the relief. I managed to find another job and my contract started June 2020. After they repossessed the car on the 30th I started to make calls to the ABSA Vehicle Finance several times I was referred to the legal department that I have been calling daily many times a day due to they don’t answer the calls or the will the you different thing. I stated taking to Mr Johannes trying to make an arrangement and we couldn’t come to the agreement, so try to get hold of him again and I failed so I sent Ashadine an email that is still not answered even today and this was the 2nd of June two days after the vehicle was taken. The third day I started to get hold of someone who can help me get my car back, because I was calling from work I would stay most of my day trying to get hold of someone to help with no luck, I was sent from pillar to post every time when I feel that I’m getting closer to being assisted. Spoke to Matshediso twice today and felt that I’m now getting somewhere as we agree that I will pay R40 000 cash for the vehicle to be released and the remaining balance of the arrears will be paid along with the instalment at the end of July. As per our conversation she was going to send me the email with calculations on how I’m going to settle my arrears so I can continue paying. As much as call are recorded please check how many times the following numbers called *** and ***) as I was calling the following numbers ***, 011 330 438, ***, ***, ***and ***). So I don’t know if this is the delay tactic’s to be charged for storage and whatever they will mention on the bill as I have been trying to get that vehicle the second day it was taken.