Customer complain about ABSA

Absa has been the most frustrating bank to deal with. Either the technical team doesn’t understand their own systems, or the tellers at the Mall @ Reeds branch are just as uninformed. I’ve been visiting this branch for the past four Saturdays trying to get an account linked to my device, and every single time they fail to resolve the issue.

I was told to call the Absa credit card hotline, only to be referred straight back to the branch again. I previously had a cheque account with Absa, which I closed because of ongoing technical problems, and today was the final straw. I went back to the branch and received unacceptable service from a staff member named Zama. After leaving, I called the helpline once more and, as usual, was sent back to the branch.

I’m done. I will be closing my last remaining account with Absa.