Customer Care - NON EXCISTING

On May 10, I brought under ABSA's attention two issues I had; 1) a missing payment of R10000 I made on my credit card and 2) I don't' receive any statements from ABSA. May 11, Lizemarie lotriet responded and informed me that the missing payment is allocated to my account. PROBLEM SOLVED. The statement issue is referred to contact card. May 18, I followed the remaining issue up with Lizemarie, again it is referred to contact card. May 23, Elizabeth Mlangeni informed me it will take 7-10 working days to issue a statement!! June 7, not receiving ANY response from ABSA i used this platform the raise my issue with ABSA. Basani Hlungwane contacted me and confirm the missing payment is solved. Keep in mind this was already confirm by ABSA on May 11. The only issue I still have is the statement issue. This issue is totally ignored. How competent is this worker if she cant even read a document let alone understand the contents there off? I brought this issue under her attention but to date did not receive any response from her. I STILL HAVE NOT RECEIVED A STATEMENT FROM ABSA, 24 WORKING DAYS LATER. This pathetic service belong to a 3rd world bank.