Customer Care/// ***** Department Useless

I reported ***** (Purchases using Mobile App) on my Cheque account with ABSA which occurred on the 26th October 2022. I did everything that they expected to do like open a ******** case and but do date nothing is happening. Every time i call them im being told that some investigator will contact me for an interview within 48 hours. Ref number: ASZA-2***6.

Everytime when i call them they telling me that the person who is investigating the case is unavailable.

To think that i have been banking with ABSA since school days and im getting this kind of service. I think its time to move to another bank.

Get this resolved like now.