Customer care a-la Absa

Can any bank do worse? A French company used my credit card details when I paid for a single AI edit of a picture to sign me up for a year's subscription. I called Absa *****. They would block my card and send me a new one within 3 to 5 days DELIVERED TO MY HOME. No card for 30 days. Found out they were "still investigating" the matter, when I confronted the French company with their underhand dealings – which they admitted and paid back my money! Meanwhile, Absa had NOT BLOCKED my card. They put a hold on it. After I informed them that the money was back in my account, they finally blocked my card (yeah, right!) and told me they would deliver my card. I made it abundantly clear that I was sick of Absa and didn't want their credit card anymore after 30 days. Guess what? I was notified that the card was available at the branch in Bethlehem – 40km away. I went there today. A long line of clients and only one bank official to serve them. Eventually I asked a woman who seemed to be chatting to a friend in one of the cubicles what I should do, as I am a Private Wealth client. She sent me upstairs to a lady. She was busy on her computer, so she couldn't see me. I left. Forget about phoning them. You'll die of old age before someone answers. I remember when Absa was a great bank. What a disaster.