CUSTOMER CALL CENTRES CAN"T HELP WITH TAX CERTIFICATES

Customer Services Numbers are the worst. They have destroyed all the customer capital built by the the branch I use.

"The Speed of Trust"

Two times in the last 2 days I have phoned to try get someone to speak to, to get my family's tax certificates, and I just get passed around like I am in a Government Department. How can it be so difficult when a customer speaks to the call centre, to have them send this to the emails on your system with the same password as the E-Statement you sends, immediately!. All other banks send this to me without me asking.

I had the same fiasco last year, and went into a branch to confirm my communication preferences and was assured next year will be fine. Here we are. This is an IT and.or operational failing