CUSTMERS QUEUE FOR NO SERVICE

I am a pensioner. A customer of ABSA (Volkskas) for 50 years. I received notification to renew my debit card and went to the main branch in Menlyn where my account is. Unfortunately it was Monday 30 November, the last day of the month.<br> My wife and I stood in the queue from 11:00 until 12:00. There is provision for 8 service points but only 4 were staffed. There was also a service point marked \Pensioners"but all customers were assisted. An assistant wanted to know what my business was. When I told him he said that I must wait.<br> We had an appointment at 12:00. Just before 12:00 it was our turn at service point 2. I told the assistant what I wanted and handed him my ID as well as the debit card. I told him that I was late for another appointment and asked how long it would take. He rep**** that it would take 10 minutes - which I did not have. I told him to do the necessary and keep ID and card and that I would collect it later. He refused saying that I needed to be present. I then took my card and ID and left.<br> By then the queue was already at the main door.<br> This is absolutely SHOCKING. No seats"