RB
Richard B

1 reviews | Active since Mar 2017

24 Mar 2017, 12:41

Crummy service from the call center

<p>I need to contact the ABSA travel insuance via their call center. It does not matter what time of day, it is always busy and I have been kept on hold for 15 minutes or more with no answer.</p> <p>Not the kind of service one expects from one of the major banks. My star rating for them would be -2</p>

0
Replies (1)
Absa
Absa's reply24 Mar 2017, 14:58
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd