AH
Alfreda H
1 reviews | Active since Dec 2019
19 Dec 2019, 14:32
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I closed my Absa bank account in 2016 already and now in 2019 attorneys is phoning me to say i have unpaid bank charges and the account was never closed. Now I'm liable for an account because the teller at the bank didn't close the account properly. But i was never contacted only after 3 years i'm being told this. This is not fare or good service at all. Why would you only contact someone after 3 years to say that they are behind with R2500 of bank charges???? No one is now held liable for not closing my bank account when i requested it...absolutely ridiculous
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Replies (2)
Absa's replyOfficial
20 Dec 2019, 12:02Dear Alfreda Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply20 Dec 2019, 12:02
Official
Dear Alfreda Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's replyOfficial
24 Dec 2019, 08:25Dear Alfreda
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Absa's reply24 Dec 2019, 08:25
Official
Dear Alfreda
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd