Critical Issue: Absa Account Frozen, Third Party Funds Affected

I am extremely frustrated with the service I am receiving from Absa Bank.

My account was suddenly blocked without any prior notice — no email, no SMS, no phone call. I have been left completely in the dark with no explanation as to what caused this or what steps I need to take to resolve it.

This situation has now escalated and is affecting more than just me. A payment I made to a clothing seller, Afolabi Tomi Henry, in the amount of R15,800 has now impacted their account as well. As a result, their ability to access their funds — and their livelihood — is being affected.

Despite this being a serious matter, I have received no updates, no guidance, and no communication from the bank. I have not been told what is required from me to resolve this issue or how long this process will take.

It is unacceptable for a bank to block an account without communication, especially when it has a direct impact on other people’s income and financial stability.

I urgently need clarity on: • Why my account has been blocked • What steps I need to take to resolve this • What is being done to address the funds affecting the other party

Right now, I feel completely stuck and unsupported.

Absa Bank, this needs urgent attention.