********* defaruding clients and bank seems unconcerned

On March 13th three suspicious/********** transactions came off my current account as follows: 06h05: Absa: CHEQ9025, 13/03/23 CILY 03-6822-reserved R0.14 for a purchase. Your available balance: R*** Help ***; FAZEKMI001 08h07: Absa: CHEQ9025, 13/03/23 Amazon Digital Svcs. AMELBOURN reserved R1,014.58 for a purchase. Your available balance: R***; FAZEKMI001 10h26: Absa: CHEQ9025, 13/03/23 Amazon Digital Svcs. AMELBOURN reserved R1,084.05 for a purchase. Your available balance: R***; FAZEKMI001

It seems like they tested the system with 14c and then started to put through ********** 'purchases' and if I didn't pick it up more transactions would have been done.

I immediately contacted ABSA and stopped my card. I also requested that these transactions be reversed as I did not purchase anything from Amazon.

I was then informed that the refunds were done but I now see they are less than what was debited! When I asked ABSA why, this is the answer... Two credits were processed to your account on 16 March 2023 by the merchant. Please see the transaction details below: 160323 POS O/SEA REFUND SETTLEMEN 0,00 930,62 (EFFEC ***3) Amazon Digital Svcs. AU MELBO 160323 POS O/SEA REFUND SETTLEMEN 0,00 994,34 (EFFEC ***3) Amazon Digital Svcs. AU MELBO

What is AU MELBO - Melbourne Australia? I am in RSA.

How were these transactions done - was a valid PIN number used? I have shared my PIN with no one else. If no PIN was used how did ABSA allow the transactions to go through?

If these are ********** transactions and the *****ed merchant does this to 1000s of bank clients they will make a lot of money by reversing only part of the transaction amounts and keeping the rest!!

Is this how the bank protects it's clients?

I would like the rest of my money back please as follows:

R0.14 debited, nothing retiurned R1,014.58 debited but only R930.62 returned - difference of R83.96 R1,084.05 debited but only R994.34 returned - difference of R89.71.

Total owing - R173.81.