AT
Andrew T
1 reviews | Active since Nov 2010
09 Jul 2021, 15:54
******** syndicate
After canceling the virgin cards, why are we expected to pay everything with high interest rates? Why am i forced to apply for a new card? Why wernt the cards just replaced?
Why should i sacrifice money i was putting into the card that i was going to use for a rainy day?
Why hand me over while i am waiting for your idiots to reply to me? Why did your collection agents lie to me....they said once i paid the arrears i could just go get a new card with all my credit etc still available.
Is this not how a crime syndicate operates?
Why the bully tactics?
Dont you care about customer service?
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Replies (2)
Absa's replyOfficial
12 Jul 2021, 09:21Dear Andrew Theologo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa's reply12 Jul 2021, 09:21
Official
Dear Andrew Theologo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa's replyOfficial
12 Jul 2021, 17:29 Dear Andrew Theologo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6 Kind regards, Rezona Louw Group Customer Care
Absa's reply12 Jul 2021, 17:29
Official
Dear Andrew Theologo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***6 Kind regards, Rezona Louw Group Customer Care