1 reviews | Active since Sept 2016

06 Dec 2016, 16:07

Cresta Branch Poor Service

<p>Each and every time I have to deal with the Cresta branch I always am given the run around. Long ques and unhelpful staff who actually don't give a hoot that I have banked with them since I was a child 40 years ago - as I was previously with the Al**** Building Society which amalgamated into Absa. I have only ever left my accounts there for convience sake but now I am afraid that I will be closing them due to the arrogant and high handed approach of the branch manager. being treated like a second class citizen as I am female and require my husbans to sign off on proof of residence for the third time since FICA came into operation. Also a refusal to change a foreign cheque as they said there was an alteration on it - which Standrd Bank happily changed and didn't say that there was any alteration!! ABSA you really have reached rock bottom in my mind - you don't care about your clients and therefore I won't give you my loyalty!!!!</p>

0
Replies (1)
Absa
Absa's reply07 Dec 2016, 15:33
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,