Creditcard *****

On the 20th of November 2017 I discovered that R27000 (credit limit) was withdrawn via the internet (supposedly) from my credit card. I logged a case with the ABSA personnel but as up to date has received no feedback yet. I received sms's that state that my account is overdue and I must make arrangements to pay back the money, while my case has not been resolved. Today on the 7th of December 2017 nobody seems to care and you cannot get hold of the person working with the case. My local branch is absent in resolving the issue and I am in the dark. This really is a big problem for me as my life is suddenly half way up side down and the idea of being blacklisted is also a possibility if the situation is not resolved in my favour. I hope there is somebody that can help me.