1 reviews | Active since Feb 2014
CreditCard department
<p>So.... Back in 2015 I went to the ABSA branch in Queenstown to close my cresit card account. I signed a form and I left. I thought everything was done. Apparently not... A few weeks ago I was contacted by a lawyer (a credit hawk) saying that I am in arrears with my ABSA credit card. This was news to me.I checked the account online and it was still open and I owed ABSA just over R400. As I do not live in South Africa full time this was a bit of a stupid situation.</p> <p> </p> <p>After NUMEROUS emails to the lawyer and ABSA to try and sort this out I paid the amount in to my ABSA account and asked that this account be closed. (Took ABSA ages to get anything done)</p> <p> </p> <p>So finally I get an email from ABSA saying that the account has now been closed. (I overpaid the amount so that ABSA technically owes me R57 just to make sure they don't bug me again)</p> <p> </p> <p>Imagine my surprise getting an new ABSA credit card staement from ABSA. Yes.... it showed that ABSA owes me mony now but....... that account should be closed!!! </p> <p> </p> <p>I emailed ABSA to find out what the hell is going on and all I got was the normal 'we are looking at this'</p> <p> </p> <p>As I don't live in SA on a full time basis I cannot go in to a branch and get the info I need (and as my experience stated it seems that going in to a branch does not even guarentee that the correct process would be followed)</p> <p> </p> <p>So dear ABSA, what are you going to do? Will I have to now get a lawyer and get them to contact you? (As you owe me money now). </p>
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
This honsetly is not good enough. I sent through to your customer care line last week Thursday. I cannot phone ABSA as I am in the UK and will not WASTE MY money on YOUR incompetence. So don't give me a customer reference numbre plus phone number to contact (as that is NOT good enough)
I now have to open up an older email account of mine on a regular basis to keep an eye on ABSA just in case you decide to maybe charge me for sending a mail or some other piece of nonsensical thing.
This honsetly is not good enough. I sent through to your customer care line last week Thursday. I cannot phone ABSA as I am in the UK and will not WASTE MY money on YOUR incompetence. So don't give me a customer reference numbre plus phone number to contact (as that is NOT good enough)
I now have to open up an older email account of mine on a regular basis to keep an eye on ABSA just in case you decide to maybe charge me for sending a mail or some other piece of nonsensical thing.
So.... This review had been published. I never got any info after this ever again from ABSA. I had mailed their customer service department and never got a reply. This morning I get an email from ABSA saying that they dont have enough of my info. (Dear god in heaven they had my ID number that I passed on to them)
So here is my assesment of ABSA: Just like the lovely *********** South African gov ABSA has also showed that they can't find their heads out of their asses.
The next incompentent ass from ABSA that can't come b ack with an answer will be in contact with a lawyer (and ABSA will pay for those costs) because I am tired of having to email you with no proper contact.
So.... This review had been published. I never got any info after this ever again from ABSA. I had mailed their customer service department and never got a reply. This morning I get an email from ABSA saying that they dont have enough of my info. (Dear god in heaven they had my ID number that I passed on to them)
So here is my assesment of ABSA: Just like the lovely *********** South African gov ABSA has also showed that they can't find their heads out of their asses.
The next incompentent ass from ABSA that can't come b ack with an answer will be in contact with a lawyer (and ABSA will pay for those costs) because I am tired of having to email you with no proper contact.