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keagan.boshoff keagan.boshoff

1 reviews | Active since Dec 2016

12 Apr 2021, 14:06

Credit score RUINED! Worst must defamatory customer service on Earth.

In October 2020. I app**** for a home loan to all the banks. Every bank did a credit enquiry on my time, a hard enquiry, that shows up on your credit report and record. All the banks declined my application because of another matter that absa had caused, not relevant to this particular argument, because it has now been resolved, and the consequences I had felt.

Needless to say, Nedbank did 2 hard enquiries, on the 14th October, and 10th November 2020. - reason: app****, declined, reapply. Standard bank did 3 hard enquiries, on the 14th October, 10th November, and 12th November. reason: apply, decline, reapply, decline, motivate, Absa DID 9 HARD ENQUIRIES on the 14th October, 26 October, 28 October, 10 November, 13 November, 16 November, 17 November. Reason: App****, declines, reapply, unhappy with outcome, motivate.

I had the same ordeal with all the banks yet for some reason absa made 9 hard enquiries on my credit record. I authorized a credit enquiry. 1, and a second 1. I did not authorize 9.

The consequence of this is that when i tried dot buy a car, they declined my application only on the grounds that i had too many credit enquiries in a 12 months period.

Absa have caused defamation of character because i'm now seen by a lender as unsuitable, ive been shunned, embarassed, declined, dismissed, all because you people dont know how to either keep your records in order, don't know what you're doing, or some form of combination. But this level of incompetence will see the light of day if not rectified. I made a formal complaint to absa. Failing a resolution here, i will go to the news outlets, ombudsman, and my lawyer, and will sue for damages to my person, emotional state, loss of earnings because i have no vehicle to drive around. There is an enitre plethora of conseuqeces Absa have chosen willingy. I have proof of everything. Remove at least 7 of 9 enquiries at the Bureaus, or i will take this further.

There is a chance that you may not be able to remove it, if that is the case, my financial status has been destroyed by your hands, willingly.

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Replies (1)
Absa
Absa's reply12 Apr 2021, 15:58
Official
Dear Keagan Boshoff
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
The reference number to your complaint is C-***0
 
Kind regards,
Rezona Louw 
Group Customer Care