pM
portia M
1 reviews | Active since Jan 2016
25 Jan 2020, 17:54
Credit score messed up by Absa
In September 2019 I was much relieved that Absa helped me to settle my other accounts. Today it seems like I'm now paying for that. My credit profile currently reflects that I'm 2 months in arrears with Absa. I'm banking with Absa, they debit monthly from my cheque account. Early January I received an sms that my loan is in arrears. When I called the agent said I'm in arrears with 37. When I asked why was the full instalment not debited, I was told it was a system error. The agent assured me that she will arrange for the 37 to be debited and it won't affect my credit profile. My score now has dropped with 5 points.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
27 Jan 2020, 10:13Dear Portia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply27 Jan 2020, 10:13
Official
Dear Portia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
pM
portia M's updateReviewer Update
17 Mar 2020, 11:31As part of resolving this, a debit order was sent on the 27th of January to update my account.
To my surprise, on the 28th another debit order was sent. I sent communication to Absa to inform them, and that there was a R50 charge next to the debit order.
I was promised that this will be monitored on the 25.02.
Till today, nobody gave me feedback regarding this.
I have spoken to Mabel Vilakazi who was handling my case, but she doesn't respond to my mails.
I sent a complaint to complaints department, since they asked for my ID Nr which I sent on the 13th,but they did not acknowledge my mail.
R50 might mean nothing to Absa, but it means a lot to me and my family.
Absa is really taking people for granted.
To my surprise, on the 28th another debit order was sent. I sent communication to Absa to inform them, and that there was a R50 charge next to the debit order.
I was promised that this will be monitored on the 25.02.
Till today, nobody gave me feedback regarding this.
I have spoken to Mabel Vilakazi who was handling my case, but she doesn't respond to my mails.
I sent a complaint to complaints department, since they asked for my ID Nr which I sent on the 13th,but they did not acknowledge my mail.
R50 might mean nothing to Absa, but it means a lot to me and my family.
Absa is really taking people for granted.
pM
portia M's update17 Mar 2020, 11:31
Reviewer Update
As part of resolving this, a debit order was sent on the 27th of January to update my account.
To my surprise, on the 28th another debit order was sent. I sent communication to Absa to inform them, and that there was a R50 charge next to the debit order.
I was promised that this will be monitored on the 25.02.
Till today, nobody gave me feedback regarding this.
I have spoken to Mabel Vilakazi who was handling my case, but she doesn't respond to my mails.
I sent a complaint to complaints department, since they asked for my ID Nr which I sent on the 13th,but they did not acknowledge my mail.
R50 might mean nothing to Absa, but it means a lot to me and my family.
Absa is really taking people for granted.
To my surprise, on the 28th another debit order was sent. I sent communication to Absa to inform them, and that there was a R50 charge next to the debit order.
I was promised that this will be monitored on the 25.02.
Till today, nobody gave me feedback regarding this.
I have spoken to Mabel Vilakazi who was handling my case, but she doesn't respond to my mails.
I sent a complaint to complaints department, since they asked for my ID Nr which I sent on the 13th,but they did not acknowledge my mail.
R50 might mean nothing to Absa, but it means a lot to me and my family.
Absa is really taking people for granted.