TF
Tevin F

1 reviews | Active since Mar 2014

21 Nov 2017, 17:00

Credit report stuffed!

I bought a vehicle from Ford Paarden Eiland financed through Absa Finance and Asset management.

I bought the car and everything went well. I generated my credit report from Experian and noticed that my risk profile is over inflated as they sent 2 financed car instructions to the credit bureau.

in total the car is financed for 250k and now it shows I owe 500k. I logged this twice with them, gave them 7 working days to resolve (today being the 8th working day) and called Experian and they confirmed it still shows I owe 500k.

because the above is happening, my credit report is not a true reflection. I am in the process of purchasing my first property but cant even get a pre-qualified for the amount I know i can afford because Absa caused this nonsense now i cannot even buy a home!

I want this sorted out within this week as I am missing great property opportunities to buy.

twice this was logged, twice! Reference ********** 6 ********** 9

I will take this public, I will be contacting my attorney if this is not sorted out within this week!

Quick to take my money, very long to resolve issues with it! give me a call already!

0
Replies (2)
Absa
Absa's reply22 Nov 2017, 16:05
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,

TF
Tevin F's update22 Nov 2017, 22:09
Reviewer Update
Thank you Daphne. I appreciate the assistance and received my email with reference number. Disappointing though that one needs to go to this many lengths to resolve a matter. My offer to purchase has been accepted today so this means the bond originator will start my application shortly. Kind regards, Tevin