Credit Protection - Terrible service

What an absolute displeasure trying to communicate and resolve issues with this company. I have been a client of absa since I was a child. I recently lost my job, and tried to claim my credit protection that I had paid for on several of my accounts. The personal loan and credit card were approved, but they are still trying to deduct the debit orders every month for the repayments. The vehicle credit protection was just declined, even though it was paid for, due to the loss of employment falling within the cool down period, which is absolutely ridiculous in my personal opinion, they had received 4 months worth of payments for the service, and did not make good on it. There have only been two staff members that have tried their best to try and help me, but their superiors just flat-out either ignores me or tries to pass the buck. I have almost R3000 with of bounced debit orders just due to the debit orders from absa that keep trying to go off.