1 reviews | Active since Aug 2016

15 Aug 2016, 13:31

Credit protection *******

<p>I have been recently retrenched. So I had to make a claim with my absa credit protection policy. The policy states "If you are retrenched, 10% of your outstanding balance will be paid out for a maximum of 6 months."</p> <p>Witch in my case should be about R1300 pm for up to 6 months</p> <p>Absa is saying they are going to pay me R360 pm for 6 months </p> <p>How is this possible. This is Cleary incorrect and the lady I spoke to (zakile),witch was very unhelpful, tells me it has to do with my premium that's R11 and some other nonsense witch she is unable to explain to me </p> <p>You want me to pay my policy but when the time comes to pay out you want to rip me off like this </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Absa
Absa's reply16 Aug 2016, 08:35
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Vanessa Crowe Group Customer Care Absa Bank Ltd