1 reviews | Active since Mar 2017

01 Aug 2018, 21:19

Credit Protection Plan Cancellation

I app**** for ABSA personal loan in may 2018, i was given below credit protection plan Policy description Credit Protection Plan Policy number ********** 669 Policy approval date ********** 1 End date ********** 8 a month later i realized that it is too expensive. on the 7th of june 2018 i went to westgate ABSA branch to cancel it, on the 15th they debited my account still and till today the plan is still active. i have asked for cancellation several times and i call them almost everyday but nothing is happening.

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Replies (1)
Absa
Absa's reply02 Aug 2018, 14:10
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd