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bonginkosi S

1 reviews | Active since Aug 2019

15 Aug 2019, 10:40

Credit profile sabotage by Absa bank

Credit profile sabotage by Absa bank I went to Absa bank South Africa to request financial assistance Absa did bureau report. Their bureau report reports that I have an open account with Jet store of R*** with monthly installment of R8465. I then informed Absa that I don't have an open account with Jet store, they then referred me to Jet store. I went to Jet stores, Jet stores confirmed that I don't have any account open with them. I then did bureau reports, all the bureau reports do not reflect Jet store open account of R*** with installment of R8465. I then forwarded the bureau reports to Absa to show them that I do not have such an account. They are still adamant that I must take the this problem up with Jet stores, until to date this problem is not resolved. It was escalated to Absa branch manager but until to date, there is still no feedback. This is credit profile sabotage by Absa bank and its *******.

Can someone please intervene

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Replies (2)
Absa
Absa's reply15 Aug 2019, 13:39
Official
 Dear Client,
  
 Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. 
 

Regards
 Vanessa Crowe
 Specialist case Manager 
 Customer Value Management 
bS
bonginkosi S's update29 Aug 2019, 10:11
Reviewer Update
Well my complaint has been closed by Absa without a resolution and without my consent. Absa just say l must take this matter up with bureau experian evening after l have provided evidence from the bureau that no such account exists. Evening experian them selves confirmed that no such account exists. It is clear that Absa is intentionally interfering with my credit profile internaly. I wonder how many of us suffer from the same issue. I guess that is Afriacanicity from Absa. I must say the l did get much assistance what so ever from the lady that was handling the matter from Absa Customers Value Management and also from Absa branch where l initially logged the complant. I have logged a complaint with bank ombudsmen hopefully they can intervene.