Credit Profile Affect Badly

I had complained about Absa not updating my credit profile. little did i know they are damaging it. i took a car finance in July and the sale person captured my pay day as the 02 of every month of which i get paid on the 20th. when i called to change i was told i will be charged even if i want to change banks i will be charged. initially my bank was capitec and i switched to Absa to make it easy for debiting but i was told i will be charged.

I continued paying my instalment as transfers on the 2nd of every month but to my surprise on clear score it shows it as missed payment. How is it a missed payment when i was transferring on the exact date and why it it my fault as i told of charges if i do any changes on the contract.

Absa has really affected my credit profile so bad that it has dropped to 568 because it shows missed payment for the whole year. Kindly fix this