Credit not updated

My credit reports reflects that I still owe absa credit card even after months of being told it has been removed from my profile. I made a full payment this account to make sure it’s closed , which you sent me the closer letter but I still see points going down on my credit as you keep on updating the account as active which is not the case. How has absa not updated my credit information for this long with the credit bureau is what I don’t get, this reflects negative on me and is messing up my score.