Credit Limit Increase - Service Sucks

I've app**** for a limit increase on 23 Sept 2015 when I was told that there is a 72 hour turnaround time for approvals. I've followed up on Friday, 25 Sept. upon which I was told for the first time that I have to submit proof of Income - which I did immediately. I was then told that I have to wait until Tuesday 29 Sept. for an outcome. I called on Tuesday - just to be told that it might be finalised later in the day. Called Wed afternoon - same message. Thur... same old story with every call centre agent trying to proof that I am at fault. I then logged a complaint via e-mail to ABSA's \actionline"which should be called \""slowline\"" as I've only received an acknowledgement response on Fri at 13h00 - even our contact centres in government acknowledge receipt of e-mails quicker.<br> <br> I've called this morning just to be told by the call-centre agent that she will follow up on my case. Before leaving office I thought I'd give it another go only to be informed that the turnaround time has shifted to 10 days as there was a systems error on their part - the application has not pulled through to the Limit Increase section - ***!. If this was government there would have been a public outcry!"""