1 reviews | Active since Feb 2015
Credit Limit Increase **** or not!?
I had a call about two weeks ago from virgin money offering me a credit increase she took all my details and the increase was approved, I was so happy with the service and now I have some more credit as well. The lady then told me this will take between one and three days that has now turned into two weeks!! After about 5 days i phoned virgin money to find out what was happening since no increase showed on my credit card, the gentleman said without even asking any details the increase is not showing we are having a technical problem and they working on it but he can't tell me when it will be fixed. another week later i am still awaiting this credit increase so i send virgin money an email after two days i finally get a reply asking me for my ID for security reason, with no other mention of a technical problem. so what is happening? Was this just a **** or what!??
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for the lack of service you received, we are confident that we will have this matter resolved very soon.
Regards,
The Virgin Money Team.
We have noted your concerns, thank you for bringing this matter to our attention.
The service as you explain it is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.
Please accept our sincere apologies for the lack of service you received, we are confident that we will have this matter resolved very soon.
Regards,
The Virgin Money Team.