ZZ
Zeena Z
1 reviews | Active since Aug 2016
03 Sept 2020, 08:37
Credit limit increase declined due to affordability, but I have an excess of R4000 per month to pay and then I have an excellent credit record
I am very disappointed, as my Credit limit increase was declined due to affordability, which doesn't make sense to me, as I have a surplus of R4000 per month to pay and then I have an excellent credit bureau record. My bond on my credit bureau record is paid by my husband and shouldn't be added as an expense and the FNB credit card on my credit bureau is paid up and closed in 2017 already, so it shouldn't be included as an expense either. I don't want to go to other banks - I want to support Absa and would appreciate if they could relook at my application urgently please.
Helpful (0)
Replies (3)0
Replies (3)Absa's replyOfficial
03 Sept 2020, 12:21Dear Zeena van Zyl
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply03 Sept 2020, 12:21
Official
Dear Zeena van Zyl
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
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Zeena Z's updateReviewer Update
07 Sept 2020, 16:20I am still waiting for response after receiving feedback from Daphne Le Grange from Absa stating that I would receive feedback by close of business today 07-09-2020 and after sending a response on her mail inquiring this afternoon about feedback???
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Zeena Z's update07 Sept 2020, 16:20
Reviewer Update
I am still waiting for response after receiving feedback from Daphne Le Grange from Absa stating that I would receive feedback by close of business today 07-09-2020 and after sending a response on her mail inquiring this afternoon about feedback???
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Zeena Z's updateReviewer Update
07 Sept 2020, 21:29I got an e-mail stating that my complaint reference C-***5 was closed without even being contacted or given feedback?? How does that work??
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Zeena Z's update07 Sept 2020, 21:29
Reviewer Update
I got an e-mail stating that my complaint reference C-***5 was closed without even being contacted or given feedback?? How does that work??
