CREDIT LIMIT DECREASED!

Hi There,<br> <br> I have been a virgin money customer for nearly 10 years now and I bought into the brand from day one. I received an SMS today to inform me that my credit limit on my Virgin Money credit card has been halved. <br> <br> I called the call center and the agent confirmed that my limit had been decreased. She could not provide an explanation as to why my credit limit had been decreased. She claimed it must be due to the manner in which I use the account and a change of my credit record. Beyond that she was unable to provide further specifics. <br> <br> Firstly, I think that the customer service was appalling. Taking a decision to decrease a loyal customer's credit limit and then notifying the customer via SMS after the fact is poor customer service. Secondly, I always pay my outstanding balance in full every month and I can't ever recall incurring any interest on my account. Thirdly, the call center agent insisted that my call should be escalated but then prompted me to contact the credit bureau directly. I do receive annual credit reports from TransUnion and as at 10 January, I had a squeaky clean credit record.<br> <br> Please can someone provide an explanation in this regard.<br> <br> Disgruntled customer