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Pamela M
1 reviews | Active since Jun 2013
03 Mar 2022, 08:46
Credit life,double debits
Absa credit life doing double debits on my account,called told to write an email whilst waiting for reversal I get another double debit. Wrote another email went to the branch to complain and apparently this is quite common and they don't respond speedily to emails from customers. In the meantime my account is overdrawn, affects my credit score .This is why people change banks.
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Absa's replyOfficial
03 Mar 2022, 11:49 Dear Pamela Molobe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Group Customer Care Rezona Louw
Absa's reply03 Mar 2022, 11:49
Official
Dear Pamela Molobe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards, Group Customer Care Rezona Louw