Credit life not cancelled

In March I decided to cancel my Credit Life policy on my Absa credit card. After about 20 minutes of getting thrown around like a hot potato I eventually managed to get the proper email address I need to send my cancellation notification to. So I send my notification of cancellation to Absa on the 5th of March. <br> <br> I then got a call from someone that I can only assume was from the retentions department. I explained the situation to them and on the 6th of March I get a response from Absa that my Credit Life Plan was cancelled.<br> <br> Naturally I assumed that my policy was cancelled. Guess again...<br> <br> This morning I see that Absa deducted the policy fees twice now since I cancelled. So I'm pretty irate at this stage. But then Absa decides to throw in a little bonus since the contact number on the cancellation confirmation email isn't working. <br> <br> I've had a decent enough experience with Absa thus far, but this is the type of thing that is unacceptable. <br> <br>