SR
Subz R

1 reviews | Active since Nov 2018

18 Aug 2020, 13:42

Credit Life Insurance

I app**** for an Absa Credit Card online in 2018. I selected NO for the Credit Life Insurance on the App. It is so unfortunate that we sometimes DO NOT read the fine print and an important thing like Credit Life Insurance is NOT MANDATORY unless a client has Life Insurance which covers their Debts or a client requests to cancel Credit Life.

I have received many calls from Absa Telesales offering me financial services and a whole lot of Stuff I don't need.

From May 2018 until now August 2020 I have never received a call to offer me Credit Life Insurance however an Agent contacted me for Automatic Credit Limit Increase. What is IMPORTANT t a client? I an going to be retrenched end August 2020 only to find out now that I never had Credit Life Insurance and the statement on my email never opens, says ERROR.

I have a personal loan and another credit card both covered Mandatory Credit Life Insurance but the Absa Credit Card is OPTIONAL.

In todays day and age, the difficulty EVERYONE is facing it is sad and disappointing to be in this situation. BANKS Tele market products a CLIENT NEEDS, CLIENTS AND CUSTOMERS REMEMBER PLEASE READ THE FINE PRINT, TERMS AND CONDITIONS because these are the Small prints we ignore that cost us in the future.

I have had endless Issues with Absa from March 2020 with the Payment Holiday also updated on Hello Peter. I would really like to settle what ever I have with Absa and have NOTHING to do with them.

DISAPPOINTED CLIENT OF 20 YEARS

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Replies (1)
Absa
Absa's reply19 Aug 2020, 06:42
Official
Dear Subrena Rampersad, Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***6. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
 
Regards
Daphne Le Grange