CREDIT LIFE DIRECT: ABSA

I submitted my application to credit life direct for the policy I have for my Absa credit card, on 6 January 2016 at the Absa branch in Parow, Cape Town. I did not receive any acknowledgment from Credit life Direct that the documents were received. I made inquiry three weeks later and was told that part where the General Practitioner had to complete is incomplete. The GP wrote on the document \see attachment \"as the space provided was insufficient to write all the illnesses, and wrote it on the separate page. I returned the completed document as well as the Specialist Doctor's report on 29 February 2016 and it was sent from the Absa branch at approximately 14:18. Again no acknowledgement of receipt was sent. I called on 7 March and spoke to Daniti at the Credit life direct call centre and was told once again that there is outstanding documentation that they are waiting for. I was told that the case will be escalated. Previously I dealt with Absa who administered the Private Security Sector Provident Fund and this matter is dealt with in a similar manner with regard to the client services rendered to their clients. No one comes back to you if you dont follow up yourself."