LS
Leandra S
1 reviews | Active since Nov 2014
19 Jun 2020, 09:43
Credit life claims - no responses received
Due to the Covid 19 pandemic my husband has no income and his company will close its doors. ABSA said because he is paying credit insurance on his credit card he may qualify to claim against it. We submitted the papers twice already with no confirmation that it has been received. No emails are rep**** to. We need assistance please. It was sent to *** as per ABSA's website.
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Absa's replyOfficial
19 Jun 2020, 11:15Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply19 Jun 2020, 11:15
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd