JvdW
Johan van der Westhuizen
1 reviews | Active since May 2020
16 May 2020, 18:16
Credit Life Claims
Good Day
Because of the Lockdown and Covid 19 i our Company has been unable to pay our salaries.I took out a Credit Life plan on my Credit Card incase i get Retrenched and cant pay my Card.I have send al my Documents and the claim form to Credit Life since the Lockdown started and they still have not given me any answer and i keep on getting Mails and Messages saying they need the same Documents i have send them before.I have called them everytime after i have received the same Message and then they say they received the Documemts but it has been more than a Month now and a Installment was missed on my Credit Card..I took out the Insurance to cover me incase of something like this..
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Absa's replyOfficial
18 May 2020, 11:10Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply18 May 2020, 11:10
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd