Credit life claim - still unresolved and no response for 2 weeks

More documents were requested, what a surprise!! I sent the documents 2 weeks ago and I have still not received a reply to my email.

I will be contacting the ombudsman for banking, because this is beyond ridiculous.

If Absa won’t process my claim, then I expect a full refund of all my instalments for this useless Credit Life policy.

The most ridiculous part of all of this is that I received a call offering me another personal loan of R300000, which is reckless lending on Absa’s part. But, what do you expect from such a pathetic bank.

Can’t wait to close my account and to never have to deal with them again.