credit life claim approved amount not paid in full

I had ABSA credit card and in 2023 unfortunately found myself unemployed. lodged a claim with the credit life insurance. the claim was approved for R90000 in september 2024 i learnt than the account was handed over then subsequently requested for a statement from the collection company, the account was actually handed over just a month after i claimed for loss of income that was approved. and they only made R45000 payment towards that account instead of the R90000 recently called the credit claims department and they said they paid R90000 and are surprised only R45000 was paid i should call the credit card department when i called them they kept me on hold until the hung up the phone. then you call again say your complaint and you told im sorry to hear that and it should have been payment of R90000 then you get told let me put you on hold so i look over to see what happened then they hung up. that time i was never informed about hand over that even with claim approved we are handing over, sadly for over the year the account basically is standing there accumulating interest while i didnt know about it. to show they are smart on the credit bereau the account it updated minus the claim actually paid