GM
Gerson M
1 reviews | Active since Aug 2022
24 May 2023, 09:14
Credit life claim
I locked/put a claim with the credit life insurance on February 2023 for loss of income on my loan.
I have received an SMS in March 2023 informing me that my claim have been received and a consultant will be in touch with me should they need additional information from me.
That was the last time I got any communication or feedback from ABSA credit life insurance.
What kind of service is this when I get charged for the same insurance every month? Can someone tell me what my claim status. Please.
Gerson Magano
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Absa's replyOfficial
24 May 2023, 09:28Dear Gerson Magano
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply24 May 2023, 09:28
Official
Dear Gerson Magano
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3
Kind regards,
Group Customer Care
Rezona Louw