1 reviews | Active since Sept 2016

27 Sept 2016, 10:20

Credit Life

<p> My Father took a loan with you guys</p> <p> and the was a credit life protection plan.</p> <p> </p> <p> He got retrenched and went to several ABSA branches(Southgate, Both</p> <p> the Braamfontein branches, Industria , Maponya Mall and Melville) to</p> <p> advise and do a claim and all said that the consultant will call him</p> <p> with feedback.</p> <p> </p> <p> And when he follows up they say the same story a consultant from Head</p> <p> Office will contact youy , until some lady in braamfontein told him</p> <p> that He can t claim because of his age. Why wasn t he advised of this</p> <p> when he took the loan that ; we can t give you a loan because of age</p> <p> or we can give a loan but no protection plan because of age.</p> <p> </p> <p> Please can someone look into this matter and provide him with feedback</p> <p> on his cell.</p> <p> </p> <p> If this matter is not attended too by next week Monday we will be</p> <p> forced to take this matter to the Ombudsman</p>

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Replies (1)
Absa
Absa's reply27 Sept 2016, 14:30
Official

Dear Bongani

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd