Credit cart application - absolute terrible service

So just to add to the saga. I get a call to say all is sorted. But they phone number on the system is not my phone number. I get told I must go into the branch to change it. I then get a call where I raise this issue and they say they will change it for me. Today, without even having received a card yet, ABSA sends me a statement for fee already. The address on the statement is not the address I app**** with and for which I sent FICA documents in. Just to add I get told that my phone number is not the right one. So not only have I not received a card, but a statement already to say I owe money, the details, for which I supp**** FICA documentation has not been loaded.
GREAT YOU ABSA - CLIENT SERVICE OBVIOUSLY NOT HIGH ON YOUR PRIORITY LIST

and still no end in sight. I finally received my card today - after another lot of mails. To my surprise it is not the card that I ordered. But thought let me see what happens. So I tried to get my pin so I can use it. Well they still dont have my right details on record although I had send all my FICA documents and I was told that they have been changed. The delivery address on the envelope the card came in was also not even my address. So after almost 6 weeks I now sit with an account I did not ask for and I cant get a pin to use the card sent. This bank just keeps on giving one problem after another. WELL DONE ABSA - you should be so proud

And so this has still not come to an end. It took some time for them to get my FICA info right. When I then tried to retrieve my pin it said that my cell number did not pass the security and I could not retrieve. When I then spoke to Koketso she informed me that the card I have is incorrect. She then proceeded to tell me to write down my actual card number which is not the same as the actual card I received. I then told her so am I suppose to remember this number every time I need to use the card and that surely the CVV number would be wrong and that I wont be able to use the card then anyway. She could not help me. So we back to the part where now almost after 2 months ABSA cant get anything right. Pure incompetence and the above just proved it. Your institution is a joke. I firmly believe the reports in media that you are the banking institution which is losing the most clients out of all. The way this has handled clearly show this .
Your institution does not possess the ability to solve this issue YOU have created.

So to add insult to injury. ABSA finally managed after weeks to get a credit card to me. I had to go into the bank etc. To compensate me for the hassle they agreed, in writing that for a period of 12 months they will not charge me fees. Well low and behold not even a month into this I get charged fees. I mailed the people who dealt with all this and as no surprise nobody is contacting me back. WORST BANK EVER - wish virgin was still in the country - never had problems like this with them. It seems that plain customer services and integrity is something this bank has absolutely no concept about. LIE AFTER LIE AFTER LIE. Wonder if I should not just go to the bank ombud.