PR
Phoebe R

1 reviews | Active since Jan 2019

23 Jan 2019, 18:15

Credit cards limits

I have been an absa customer since 2002. For many years I have been very satisfied with the service I received, up and till now. I am a bit puzzled, all banking institutions draw up and analyze affordability for credit cards, then they give you a credit card limit and that is what you can spend. Well with ABSA I was approved for a credit limit of R20 000. I was shocked and surprised when I had a debit order of R65 000 on my credit card. I did not sign any documents that say I have an overdraft facility. Now my question is: if I can only qualify for a R20 000 credit card limit, how does ABSA allow a debit order of R65 000?

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Replies (1)
Absa
Absa's reply24 Jan 2019, 13:07
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
 Daphne Le Grange

Group Customer Care
 Absa Bank Ltd