RM
Rafael M

1 reviews | Active since May 2015

14 Mar 2016, 14:50

Credit card wont work because of R58

Good day<br> <br> I flew down to Durban last week. My last night in Durban I caught a Uber to a restaurant, when I decided to get a Uber home, my account would not let me as my ABSA credit card had not done the previous payment.<br> I had to pay R300 to get a lift back home from a Normal Taxi.<br> <br> The next morning I had to catch a normal taxi back to the airport to head back to JHB, as I landed I went to the ABSA at OR Thambo and asked if maybe it was a FICA problem. They said that because I owed R1000 on my credit card and I had to pay R58 to be able to use my card. I said that I would pay the R1000 there and then so that I could catch a Uber home. They said that it would only reflect the next day and there was nothing they could do.<br> <br> I ended up having to catch another overpriced Taxi home.<br> <br> Nobody from ABSA called me to inform me that I needed to pay R58, yet every week I have ABSA calling me to upgrade my account and offer me higher credit. ABSA knows what money goes through my account and to close my card for R58 is ridiculous.<br> <br> I have been with ABSA for over 12 years but I have now opened a private banking account at STD bank, and will be moving all my accounts across.<br> <br>

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Replies (1)
Absa
Absa's reply15 Mar 2016, 09:04
Official
Hello Rafael101,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd