Credit Card Unrecognised Transaction - ***** or Error - ABSA Are Clueless

I reported an unrecognised transaction (UberEats) on my Credit Card (9th April) to ABSA Contact Card the following day (10th April). It took them four (4) days (14th April) to get back to me to say that the query is now with ABSA ***** Solutions, but they cannot continue as they have insufficient information. I immediately rep**** with my Credit Card No (which I always thought was a no-no, and have never provided it to ABSA before - email, name was always sufficient), and again provided the complete transaction line from the online banking statement. Two (2) days later (16th April) I get an email late at night advising the Card will need to 'stopped' for them to continue. I rep**** the following morning (17th April) saying I find it surprising in this day and age that you are unable investigate that specific transaction, which was not completed by myself or my wife, unless the card is stopped! Furthermore, I queried : -will my wife’s card (secondary card) be affected/unusable? -what are the cost implications to get a new or new cards? -very concerningly....how was the transaction approved seeing I did not get any verification request on my ABSA mobile banking app (2-step verification) Additionally, I -haven't used UberEats in 5+ years -don't have the UberEats app installed on my phone -did eventually login to my UberEats account, to discover that this transaction itself is not showing in my order history (actually no history), and the Credit Card details in my wallet was for a ABSA Credit Card that expired in 2022. At the same time, I raised a query if it would not be easier to submit a dispute, as it has only been one (1) transaction so far, and perhaps not *****, but rather a spurious/erroneous transaction. So I copied the Dispute Dept on that email to the ***** Dept to respond as well. It is now six (6) days later since that email (22nd April) and I have heard absolutely nothing! Not even an acknowledgement... Very disappointed with ABSA, as they continually communicate the need to advise them of possible *****, but it is met with continual delays, dept swapping, and so forth!

Don't know why email replies always need a new Ref No? 10th April - Contact Card email original response Ref: C-***th April - ***** Solutions email response Ref: !00D1r01GluM.!500Si0V04L9:ref 16th April - ***** Solutions follow-up email response Ref: C-***th April - ***** Solutions follow-up email response Ref: C-***1