CREDIT CARD - UNAUTHORIZED TRANSACTION - No response to email, calls or hellopeter complaint.

I loaded a complaint on Hellopeter on the 13th of September. Got a response from Nthabiseng Sibande, saying they will investigate and furnish feedback.

To date, no response.

Please see detail of complaint below:

"I received SMS notifications of transactions on my credit card account, that happened without my authorization. Immediately phoned Absa to stop my card. Then queried whether they can stop the transaction and recover the money. Call centre agent logged a dispute. I received a email the following day, stating bluntly I will be liable for the transactions, they cannot help. Rep**** on the email with questions but without a response. I did not make those transactions with the merchant. I informed the merchant of this activity on my account. Changed all my passwords at the merchant as well as email addresses. Still haven't heard back from the merchant. Thing is, with all online payments the page will redirect, it will ask for SureCheck popup or an SMS code which you need to approve, giving authorization. There were none of these. Why not? Also, I never "gave" my credit card details to the merchant? I have transacted with them before but no where did I give consent? I would like for the transactions to be stopped or reversed or any way to recover the money? Please urgently assist with the matter."

"Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards Nthabiseng Sibande Group Customer Care Absa Bank Ltd"

"Official business reply Thank you"