1 reviews | Active since Sept 2016

28 Sept 2016, 16:41

Credit card transaction reversal

<p>I booked a flight online and I received an email confirming the order unsuccessful. I contacted the airline and they told me that the bank did not authorise the transaction. The money shows that it went off the account. I called ABSA and they say they cannot reverse it! How? I need to book flights for this Friday and cannot book again. According to ABSA this may take 30 to 50 days to resolve. This is unacceptable. I need the money reversed ASAP.</p>

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Replies (1)
Absa
Absa's reply29 Sept 2016, 08:48
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd