WB
Werner B

1 reviews | Active since Jun 2019

15 Jul 2021, 08:57

Credit card telephone harrasment

ABSA credit card has been calling me daily about R260 that i owe them. My account is paid by debit order, so in theory it should be up to date. I made an effort and went to the local branch and asked to speak to a senior manager. She confirmed my debit order is active and all is good. Hours later ABSA called me again. After a long friendly conversation the agent agreed with me and promised to investigate. I'm still waiting for the outcome. (all of this in June 2021) July 2021: The calls kept coming. I wrote an e-mail to ABSA Credit card. I received an answer that my account is up to date, and apologies for the phone calls. But the calls kept coming. Again i am owing R260. Another e-mail to Absa. Zero response. I have now enough of this bank. They have absolutely no respect for their clients.

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Replies (1)
Absa
Absa's reply15 Jul 2021, 14:27
Official
Dear Werner, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours.   Kind regards, Daphne Le Grange Group Customer Care