Credit card taking forever, poor service

resend it. On the 8th of may I app**** for a credit card online, I then received a message on the 12th with a ref number.. the following Monday I accepted the quotation, I then called the credit card department for follow up , I was told that the quotation has expired I need to re-apply which I did.. I called again the lady read me the terms and conditions of the quotation and asked me to re send my docs again to ********** and use my ID number as a subject which I did. Then on 17th I was called by a lady asking me to resend my 3months payslips to her email address “ingrid….” Which I did on the 19th I went to maponya branch for fica purposes and I wanted to do the balance transfer application but I was told that I can’t as I have this pending credit card which will affect the current application im about to make, the lady tried but it was declined as she anticipated due to over committed because of the credit card .. she told me soon I will receive a call as it shows a card number on her side.. till today I’m still waiting it’s been two weeks since my first application.