credit card struggle

I went to east gate to collect the credit card several times n I was turned away. Finally on Sunday I had all the documents to my surprise I was told my card is no longer at the branch since the 45 days lapsed meaning all this time they were turning me away the card was not there n I wasn't told it was made to look like my fault then the card was requested again n I got an sms saying it's in Calton centre. I took my documents to Calton centre same documents as the one I took to eastgate only to be told my payslip looks like a ***** payslip it need to be certified. All banks accepted the payslip n never had a problem n she does. I'm so tired of going back n forth of this credit card