1 reviews | Active since Feb 2012
Credit Card still not working on Card Machines
Over two weeks ago I went to the mall and used my Credit card at various paypoints. <br> <br> At one specific paypoint I accidentally inserted my pin nr wrong the first time and on the second attempt my card refused to go through. So I tried to do it another paypoint and same thing happened. Kept on declining.<br> <br> After which I tried the Card at an ATM and there I had no issue to draw money.<br> <br> SO the following Monday I phoned in to ABSA and the very nice girl informed me that my card was blocked due to me inserting the Pin nr incorrect (Really, block me after ONE failed attempt? - that is absurd and humiliating to say the least!) It was weird for the lady over the telephone though that the card however did allow me to draw money.<br> <br> But she said its unlocked now and I would not have the issue again...<br> <br> SURPRISE!!!!<br> <br> It is still not working. I have e-mailed numerous times as I see no reason why I should increase MY telephone bill due to ABSA's incompetence and guess what - NOTHING!<br> <br> Really... is this the service one can expect from one of SA's leading banks... Calling ABSA PATHETIC is actually being nice!<br> <br> Humiliated and beyond frustrated!
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
